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MainFor CustomersShipping and return

EPL Diamond is happy to provide FREE shipping to all orders. Canada Post is our shipping provider. Shipping rates and delivery time depends on the available shipping methods. We ship to all provinces and territories in Canada.

As a manufacturer, EPL Diamond wants you to be satisfied with the quality of our products. We are proud that we are able to control the production cycle at every stage. However, if you are dissatisfied with the purchased product you may return it based on our current Return and Refund Policy.

Return Policy
You are able to exchange or return your purchase* within 14 days after the purchase date. Please, email to ca@epldiamond.com the reason of your return along with the picture of the receipt. Note, you are responsible for the shipping costs** for returning purchase, and we also encourage you to use a trackable shipping service, as we do not guarantee that we will receive your returned item. Any diamond certificates, warranties, special documentation must accompany any return.

Refund Policy
All refunds will be processed within 3-4 weeks from the date of the return* being accepted, and in the same manner in which way the payment has been made at the time of purchase.

Special Order Returns
Any special order can be returned with a restocking fee of 35%. Customized or modified merchandise including engraved items cannot be returned or exchanged.

*All returns are subject to inspection for tampering, altering or any other changes or defects outside of our knowledge before we can process a refund.
**Shipping costs are non-refundable.

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